Missing apex coins

[Mottledthrone28]

So this has happened 2 times. I’ve purchased apex coins and they’ve never showed up on my account. Both times I’ve had to refund. I’ve waited 24 hours, I’ve restarted my console numerous times, but both options failed to work. I’ve contacted Xbox live support, and they’ve said both times that the licensing is missing. CAN SOMEONE PLEASE TELL ME WHATS GOING ON?!