Missing Twitch Prime Reward

[synod123]

Product: FIFA 19
Platform:PC
What is your gamertag/PSN ID? synod123
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Objectives
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/07/2019
What time did you see the bug? (HH:MM AM/PM) ~21:00
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look @ my Account
What happens when the bug occurs? No PACK
What should be happening instead? Twitch Prime Rewards

‌

I just finished the Twitch linking with no error and after 1 1/2 hours i still didnt got the Twitch Reward Pack.

I dont know what i should do. On Twitch.tv it says its added allready. So ? Any Advise ?

Would be nice if some EA Worker can help me.

Greetz

[EA_Darko]

Hey @synod123 if you have not got the rewards can you go ahead and check to see if you have linked the wrong account. If you have then you can unlink it by following the steps here: https://help.ea.com/au/help/fifa/ea-sports-fifa-and-twitch/

I NEED TO UNLINK MY ACCOUNTS

Did you link the wrong EA Account to your Twitch account? Disconnecting Electronic Arts from your Twitch account in your Twitch Connection Settings won’t unlink your accounts.

Follow our steps here to make sure you get unlinked:

1. Click Contact Us at the top of help.ea.com.
2. Choose FIFA 19 as your game.
3. Pick your platform that you play on.
4. Click Twitch for the topic.
5. Click Account link issue for the issue.
6. You’ll be taken to a page with the message: Click here if you need to unlink your EA Account from your Twitch account.

Once you’ve unlinked your EA Account from your Twitch account, you’ll need to unlink your accounts from Twitch, too.

1. Go to twitch.tv.
2. Go to your Settings.
3. Click Connections.
4. Scroll down to Other connections.
5. Click Disconnect next to Electronic Arts.

Now that you’ve unlinked your accounts from both ends, you can relink your Twitch account to the right EA Account to start getting your rewards.

If it is a case that you have the correct account linked and nothing is showing up then you can speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

Darko

[synod123]

I got finally my pack ty

[EA_Darko]

Great to hear that @synod123.

Darko

[cheneycheney]

I AM ON XBOX AND I HAVENT RECEIVED MY TWITCH PRIME REWARDS AFTER CONNECTING MANY TIMES. I HAVE EVEN TRIED A DIFFERENT TWITCH ACCOUNT BUT STILL NO LUCK WITH THAT EITHER. PLS HELP.

[DylanATF]

@EA_Darko I've not receive my pack since yesterday.
I've unlink, and relink my EA account, but still not have.
What can I do ?

[RainingRogue]

Still waiting on my pack, too. My first twitch pack for the 86+ was quick. But I don't have the other one yet. What is the hold up? I have checked multiple times on fifa, nothing. Even the app. Also checked my twitch, tells me I have claimed it and I know it's my account as only have one with fifa and twitch

[AlexPartington69]

@synod123 I’ve waited nearly 24 hours still haven’t received my twitch prime pack

[Jimmythedog353]

Joke company

[larrryBlack]

I am having thesame problem.

I have watch the EA stream and it's the right account but I still don't have my reward after 7 days.

Can you help with this please?