Bought some stairs when it first came out and did some home renovations then they disappeared. Checked storage when I was done and they’re not there, clicked on the store to see if I can pick it up from there but it was green like it was still in the house. It quite obviously isn’t as I’m pretty sure I would notice if there was a set of stairs sitting around.
Cant contact EA help as I’m petrified of online chat and tried but as they’re emails aren’t open I can’t seem to pluck up enough courage.
Unfortunately this is an issue that we can't help you fix an the forums. The best you can do is to contact an EA advisor.
You can read here how to Get help in The Sims Mobile.
You don't need to use chat. Actually the best option is to send email so you can attach screenshots.
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