August 2020
I closed the game. I had 3 mods (2 individual & 5 together from an event) in my inbox not expiring anytime soon. 2 minutes later I open the game & it had to restart. The mods were gone from my inbox. July Daily Log In Reward of 80 Crystals & 14 Crystals from Daily Activities never made it to my account. I called support & they refused to help. Please replace the missing mods & Crystals.
August 2020
Hi @nhl24,
If you're missing content, please get on touch with our support team by sending in a help ticket from in the game. Here's how to contact support.
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
September 2020
Support said post in forum.
September 2020
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds