Re: Missing HUT GWC Week 3 Prizes

by NHL_Live_Support
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Original Post

Re: Missing HUT GWC Week 3 Prizes

EA NHL Team

Hey @BirdUp96,

 

I apologize for the inconvenience.  We are still investigating this issue.

Message 11 of 12 (249 Views)

Re: Missing HUT GWC Week 3 Prizes

EA NHL Team

Hey @BirdUp96,

 

A few things:

 

1) I just want to confirm you attempted to redeem your rewards correctly.  After each GWC week was complete, you went to the "Completed Seasons" screen.  At the bottom of the GWC season tile, it said "Results Available".  You went inside and it showed your final rank and the rewards you were supposed to get.  You left this screen and checked the Inbox and Unopened Packs screens, but there were no rewards found.  Is this correct?  If this is not correct, please follow those steps to redeem your rewards.

 

2) At the beginning of this thread, you mentioned "I already talked to someone about missing Week 1 and Week 2 rewards, but they said it was too late to fix this issue."  Did you speak to this person on the EA Help web site?  If so, can you please let me know what your ticket number was with them?

 

3) If you didn't speak to EA Help (https://help.ea.com/), please enter a ticket with them and reply to this thread with the ticket number.

 

Message 12 of 12 (630 Views)