Missing Content The Sims Mobile

[Lkindrick]

I just paid for all packs that will get me Mawdrey for free but it only gave me 1 pack. My save file is corrupted and I can't host parties. I don't care about the parties but I want what I paid for.

[SalixCat]

@Lkindrick 

Unfortunately this is an issue that we can't help you fix from the forums.

Please follow these directives:

• You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

• If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!

• Have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.