November 2020
@GalaxySta1 @emmazareen @yuriannii
Unfortunately this is an issue that we can't help you fix from the forums.
Please follow these directives:
November 2020
Your funny. I did this in July 2020, still not fixed, wasn’t expecting any help on here. Just highlighting the pure incompetence of Ea help.
November 2020
Hi, I finally received an answer from EA the other day that I should request a refund from Apple support. All good now. Thanks.
December 2020
December 2020
December 2020 - last edited December 2020
Hi folks,
@GalaxySta1 and @Rh0deIsland please ensure to send in a ticket from your game, include your player id and supply proof of purchase exactly as outlined as the support team can't accept variations from that.
@emnemii, I can see that you've updated your ticket recently. Please allow some time for an agent to review and respond.
@emmazareen I'll connect with the support team to let them know you've reached out here in regards to your case.
@yuriannii and @elvici, glad to hear you could get sorted. Thanks for updating the thread.
Aside from this advice, I'm afraid there isn't anything additional we can suggest as we are not equipped to assist with this cases from the forums. This will require getting in touch with the support team and providing the needed information exactly as requested to receive further assistance if you've missing purchases. I'll lock this thread here to limit further necroposting.
Thanks,
EA_Lanna
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