May 2018
Solved! Go to Solution.
May 2018 - last edited November by EA_Leeuw
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
May 2018 - last edited November by EA_Leeuw
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
June 2022
June 2022 - last edited November by EA_Leeuw
Hey @utterlycrazy,
This thread is quite old and will be locked here to avoid additional necroposting.
For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help. If they've already checked through this a few times and were unable to make any changes, we would be unable to do so here either, sorry.
If you run into any other issues please feel free to start a new thread if there isn't a more recent topic available on the subject, thanks.