Mirage ALGS rewards are lost and cannot be found

[113zh]

Mirage reward is lost, can't find ALGS reward is lost, can't find, I turn to any channel can't help me get back, I can only turn to the administrator here to help me get back, this is very important to me, I need this reward:eadisappointed。

I was rewarded for the Winter Tour playoffs on March 27 and 28, and then it disappeared. I was unable to retrieve it.
Rewards. Phantom Permanent Victory Tracker, Phantom Rare Medal, Phantom Rare Rank #1, Phantom Legendary Metal Collector Banner Frame
I feel bad about losing these rewards, I need EA's help and I need my rewards! Very important to me!