January 2019
When I try to enter the Millennium Falcon event, the menus disappear as if the event were trying to load, but nothing ever appears. The game just freezes. I have tried restarting the game, closing other apps, and restarting my phone with no success. It does the same every time. Any tips for how to get it working?
Solved! Go to Solution.
January 2019
IOS
Don't have a screenshot. It was just the dim background that appears in the event screen without any assets loaded.
I was able to resolve the situation by uninstalling and then reinstalling the app altogether.
January 2019
January 2019
I’m having the same problem
January 2019
Hi @codyjreeves, @SgtSte and @hphila
Could you come back to me on these questions?
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For STAR WARS™: Galaxy Of Heroes players: It's good to save a copy of your Player ID or Ally code for again. Sometimes we may need to locate your account to help and these codes can help us to help you. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. I'd always advise taking down a copy of both, just in case you ever need to provide it.
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January 2019
IOS
Don't have a screenshot. It was just the dim background that appears in the event screen without any assets loaded.
I was able to resolve the situation by uninstalling and then reinstalling the app altogether.
January 2019 - last edited January 2019
@codyjreeves wrote:
IOS
Don't have a screenshot. It was just the dim background that appears in the event screen without any assets loaded.
I was able to resolve the situation by uninstalling and then reinstalling the app altogether.
Glad to hear it's working again for you @codyjreeves and thanks for sharing the TS that got it going again.
@SgtSte and @hphila has these steps worked on fixing this for you too?
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
January 2019 - last edited January 2019
Excellent stuff. Good to hear you've since got it loading. Thank you also for adding the images and confirming that uninstalling and reinstalling worked for you too. I'm sure other players that encounter this in future will really appreciate it.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds