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Menu and gameplay stutters

by Eden_14200
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Original Post

Menu and gameplay stutters

★★ Novice

In the Menu and during Celebrations, I experience lots of stuttering. My specs are above recommended and I am on newest drivers. Tried uninstalling and reinstalling

Message 1 of 9 (239 Views)

Re: Menu and gameplay stutters

Community Manager

Hey @Eden_14200 can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Darko

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Message 2 of 9 (220 Views)

Re: Menu and gameplay stutters

★★ Novice

Thanks for the reply, file is attached

Message 3 of 9 (199 Views)

Re: Menu and gameplay stutters

Community Manager

Hey @Eden_14200 I'm seeing a number of errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

Let us know how you get on.


Darko

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Message 4 of 9 (193 Views)

Re: Menu and gameplay stutters

★★ Novice

Hi, just did this now and it did not find any errors

Message 5 of 9 (184 Views)

Re: Menu and gameplay stutters

Community Manager

Hey @Eden_14200 is it only during those specific times that you see the error?

 

Can you try the game on another Windows admin account to see if the same issue occurs?


Darko 

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Message 6 of 9 (182 Views)

Re: Menu and gameplay stutters

★★ Novice

It is only during cutscenes and in the menu when the error occurs. Don't currently have another admin account but could create one

Message 7 of 9 (177 Views)

Re: Menu and gameplay stutters

Community Manager

Can you try that to see what happens @Eden_14200?


Darko

Darko.png
Message 8 of 9 (175 Views)

Re: Menu and gameplay stutters

★★ Novice

Hi, just tested and I'm afraid the issue still occurs on another account

Message 9 of 9 (160 Views)
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