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[Mega thread] Audio cuts out during gameplay

by Cortay

Original Post

Betreff: [Mega thread] Audio cuts out during gameplay

★★★ Newbie

Product: Anthem
Please specify your platform model: PC
AMD or Nvidia Model Number: AMD RX580 8GB Radeon Software Version 18.12.2
Enter RAM memory size in GB 16GB
Please select your region North America
Were you on an Expedition when the issue occurred? Yes
What Javelin were you using when the issue occurred? Interceptor
What type of Expedition were you on when the issue occurred? Critical Objectives
What was your Expedition team makeup? Interceptor(me), 1 Colousus, 2 Storms
Where did this issue occur? Please include menu name or in game location: During the mission "Dax: The Emerald Abyss" "Dear Diary"
When did this happen? ( hh:mm) around 02.03.19 11:20 PST
Summarize your bug: Sound cut out completely during fight near the end of the mission and continue with no sound for the entire cut scene after killing boss.  No sound continue throughout mission complete reward screen. Even back in Fort Tarsis Sound did not return until restart of the game. When there was no sound in the game I checked outside of the game to make sure my computer still had sound when playing video.
How often does the bug occur? Once so far before this post
Steps: How can we find the bug ourselves? Check the "Dax: The Emerald Abyss" "Dear Diary" Mission
What happens when the bug occurs? All sound cuts out completely only within the game 
What should be happening instead? Sound should not cut out

Message 301 of 352 (112 Views)

Betreff: [Mega thread] Audio cuts out during gameplay

★★★★ Novice

This is getting tiresome, starting to not want to bother logging in to play, only to have to quit and start again a few minutes later. Especially when playing with friends, betwen us it's like at least one person needs to quit and restart after a mission.

Message 302 of 352 (247 Views)

Re: Sound Cut off.

★★★★ Novice

In my game sound completely not exists sometimes it fixes itself somehow but in general, there is no voice in the game and it annoys me too much. It must be fixed.

Message 303 of 352 (210 Views)

Re: Sound Cut off.

★★★ Apprentice

Audio cut out first time last night near the end of a quickplay on hard, but it did make a loud bang like sound for a fraction of a second before the audio cut out.

Today in freeplay the audio just stopped when I was attacking some mobs near fortress of dawn.

In both cases restarting Anthem returned sound and nothing else is affected by this no sound issue, also never experienced audio issues or stop in any other game.


Would be interesting to see what audio system people who've experienced sound issues, a dedicated card, or built-in onboard, or if its brand, chipset specific?

I'm using dedicated Creative Sound Blaster Audigy RX 7.1 - PCI-E

Message 304 of 352 (198 Views)

Re: [Mega thread] Audio cuts out during gameplay

★★★★ Novice!AqJZWZHcxG66nnJOVJKxTZRIo-59


Here is a video with cut out audio from stronghold today on 3/3/19

Message 305 of 352 (188 Views)

Re: [Mega thread] Audio cuts out during gameplay

★★★★ Novice

Mine cut out while I was in freeplay. Had to exit the game entirely.

Message 306 of 352 (165 Views)

Re: [Mega thread] Audio cuts out during gameplay

★★★★ Novice

I can confirm that I also do suffer from this issue, patches deployed up to the date did not solved this issue.


Tried the following:

- repair the game

- reinstall the game

- restored clean backup of my system from image a install the game again


Nothing so far - just keep getting random audio cuts while playing and then I need to restart the game to fix the issue (which is annoying).


My HW specs:

Core i5-3570K@4.5 GHz



Sapphire RX Vega 64 Nitro+

ASUS Xonar Essence ST

2x SSD RAID 0 (old Samsung 830)

2x HDD storage drives

650W Seasonic Platinum PSU



Running on legit W10 x64 Pro, build 1803

Message 307 of 352 (160 Views)

Re: [Mega thread] Audio cuts out during gameplay

★★★★ Apprentice

I just had this happen several times to me. It always seemed to happen during a full 4 player group (as has been said), during a mission, while multiple explosions occured, and it seemed to be at the peak of explosion volume. So apparently when the explosions' were loudest. This was usually when Ultimates are going off and grenades are exploding, multiple times concurrently.

Message 308 of 352 (154 Views)

Re: [Mega thread] Audio cuts out during gameplay

★★★ Newbie

This only started happening to me 10 hours into the game.

Yes, i spent 10 hours without ever having this problem.


Im getting it constantly. Happened 3 times straight so far.


Plz send help.

Plz fix this.


(love the game if it wasnt for this)

Message 309 of 352 (140 Views)

Re: [Mega thread] Audio cuts out during gameplay

★★★★ Novice




Message 310 of 352 (132 Views)


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