Matchmaking problem for multiplayer

[tryinfirebird61]

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Conquest matchmaking menu
Please select your region South America
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Wouldnt allow me to join in any type of server
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I dont know, i think its only happening to my account
What happens when the bug occurs? When im trying to join a match
What should be happening instead? Matchmaking so i can join a match

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Matchmaking problems and fails, wont search for conquest match

[IIPrest0nII · Accepted solution]

@SkyGlider11 

If you are on Xbox One, please try the following:

Check the connection troubleshooting: https://help.ea.com/en-za/help/faq/connection-troubleshooting-basic/

Use direct internet connection instead of Wi-Fi

In case you have "Failed to connect to EA Online" issue in Battlefield 1 or Battlefield 4 on your Xbox One you will need to try this possible solution:

1) Go to Xbox Settings►► All Settings►►Network (Network Settings)

Spoiler

2) Then, go to Advanced Settings►► Alternate MAC Address and select "Clear"                              

Spoiler

After you will need to turn off (unplug the power cable) your Internet Modem (Router)  and wait 15 seconds and turn on it.  Then, also for Xbox One (turn off your Xbox One and unplug power cable and wait 15 seconds and turn on)

Spoiler

[SkyGlider11]

This happens 100% of the time for me too. I'd just stick with anything but multiplayer for now.

[IIPrest0nII · Accepted solution]

@SkyGlider11 

If you are on Xbox One, please try the following:

Check the connection troubleshooting: https://help.ea.com/en-za/help/faq/connection-troubleshooting-basic/

Use direct internet connection instead of Wi-Fi

In case you have "Failed to connect to EA Online" issue in Battlefield 1 or Battlefield 4 on your Xbox One you will need to try this possible solution:

1) Go to Xbox Settings►► All Settings►►Network (Network Settings)

Spoiler

2) Then, go to Advanced Settings►► Alternate MAC Address and select "Clear"                              

Spoiler

After you will need to turn off (unplug the power cable) your Internet Modem (Router)  and wait 15 seconds and turn on it.  Then, also for Xbox One (turn off your Xbox One and unplug power cable and wait 15 seconds and turn on)

Spoiler