These past weeks I have lost an impossible amount of games, that I have dominated up until the 4th quarter of the game, due to the connection going bad and my players not responding correctly, button pressing not registering, defenders moving out of the way of the attackers and the list goes on.
It is unacceptable, I've been your customer for years and you pay me 0 respect back. The state of the game has given me immense amounts of stress, I pay money to enjoy a game or a service that works, not to be taken a fool by a greedy company. I don't care if I lose or win, I care about a consistent experience, smooth gameplay, and a working game.
You are clearly not doing anything about this and don't plan to, so I have decided to do some research into trying to take legal action against your company. I would first like you to direct me to your legal department to speak about this.
I suggest you report each and every game you experience this via their 'Contact Us' section. As you've said, they do nothing and have no plans to, but a company like this won't change until the cost of fixing the problem is less than the cost of carrying on their crap service. If everyone starts a case after each and every match this happens, their support staff costs will be higher than upgrading their crap servers, paying one geek to fix their matchmaking, and actually dealing with complaints and issues.
Enough user outrage and they will back down as Battlefront 2 showed.