April 2021 - last edited April 2021
I play on the Singapore servers and many times during the day I get massive ping spikes during gameplay, while that happens I run a speedtest.net to see if its my internet but it turns out that my internet is working fine, then I run a UO Trace to the SG 1 server during the Ping Spike to see if if its anything else or issues with routing, even that shows no issues and around 70-80 ping. I can't understand what's happening and I'm sure that I'm not the only one because some on my friends are also facing the same issue.
I have tried most of the troubleshooting steps and there is still no improvement.
Please help
I play on PC through Steam
May 2021
@EA_Darko or some EA person please help, I've contacted EA support but they don't give any helpful information
May 2021
@Noot315 I would recommend checking out our Basic and Advanced Connection Guide, If you continue seeing issues can you share a new UOTrace (Requires PC) that also shows the remaining fields?
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May 2021 - last edited May 2021
Hi @EA_Illium I have done the steps mentioned in the basic and Advanced connection guide, I am on a wired connection. Flushed DNS, Opened ports for the game, made sure UPnP is on but its still the same. I also checked my ping on speedtest.net while the ping in-game shoots up to above 300 but that also shows that my ping is in single digits. Jitter and Packet Loss also looks good, but the only issue I have is with the ping jumping from around 73-80 to above 300. I have attached the UO trace ran from my pc, Hoping you could give me more info as to what is wrong
Also I want to mention that I am not the only person facing this as I have spoken to others that face this issue too
May 2021
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
May 2021
@EA_Illium as I said that the packet loss was never the issue but the latency jumping from 70 to 300 was. I tried changing my DNS to google (I use Cloudflare) but noticed worse performance in networking. About the IPV4 address, I was defaulted to that since the start. Anyway I was a 100% sure it was the servers since all the other games worked fine for me and also I haven't had any PING SPIKES since the LEGACY UPDATE. So please thank the whoever made changes to the server it feels so much better now
May 2021
@EA_Illium the issue has started again and the ping just spikes from the normal 70ms to 500ms or so. I really don't know what is causing this or why but it really needs to be fixed. If you want I have a clip of it happening while I was in the firing range