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Maintenance when trying to subscribe

by asheyys
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Maintenance when trying to subscribe

★★★ Novice

Hello, i've been trying to subscribe for the last 4 or 5 days but i keep getting that there's maintenance no matter what plan i select, i even get it when i press redeem game time code, i have an old account that i don't use anymore that has a payment method saved and on that one i can only buy the 180 day subscription, i get the same message on everything else

 

DisplayName: Silentreads

Message 1 of 13 (273 Views)
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Re: Maintenance when trying to subscribe

@asheyys 

 

I believe this indicates an issue with the either the swtor account or the associated ea/origin account, if you call swtor cs they should be able to see which account has the issue.

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SWTOR Forum Username = OwenBrooks
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Message 2 of 13 (266 Views)
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Re: Maintenance when trying to subscribe

★★★ Novice

I did call them but they saw nothing wrong with the account

Message 3 of 13 (257 Views)
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Re: Maintenance when trying to subscribe

@asheyys 

 

I will flag it here but it is likely an issue with the ea/origin account then

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 13 (252 Views)
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Re: Maintenance when trying to subscribe

★★★ Novice

Not sure what could be wrong since i only made the account fairly recently and it's not connected to any of my EA/Origin accounts

Message 5 of 13 (227 Views)
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Re: Maintenance when trying to subscribe

@asheyys 

 

I can assure you your swtor account links to an EA/Origin account per this link

 

So you dont have any EA/Origin accounts that is no longer used by you ? if the linked EA/origin account is disabled for example this would affect the swtor account in the manner you are experiencing.

 

I recommend calling Swtor CS to get the details of the EA/Origin account linked to that swtor account, and then approach EA to sort out as needed.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 13 (221 Views)
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Re: Maintenance when trying to subscribe

★★★ Novice

If so then i think i know the problem, a good while back i deleted the origin account with the email i'm using for my stwor account so i could use the email for my main origin account.

Message 7 of 13 (212 Views)
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Re: Maintenance when trying to subscribe

★★★ Novice

I contacted EA about this but they just told me to call SWTOR again even though last time i called them i was told to contact EA

Message 8 of 13 (201 Views)
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Re: Maintenance when trying to subscribe

@asheyys 

 

I recommend calling Swtor CS to get the details of the EA/Origin account linked to that swtor account, and then approach EA to sort out as needed.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 9 of 13 (187 Views)
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Re: Maintenance when trying to subscribe

★★★ Novice

Well that account should be long gone now since i deleted it months ago

Message 10 of 13 (180 Views)