November 2020
Hi
I have 2 main accounts
And 2 alt
I spend money on my main 2 accounts
The alts were my kids but they stopped playing
I by mistake made Google purchases for crystals on these accounts not on my main
Is there anyway I can either have them taken out and put in my proper accounts
Or can I get a refund so I can make tbe purchases to.my proper accounts
Thank you
Raj
Solved! Go to Solution.
November 2020
Hi @Hanu2012,
I'm afraid refunds are cases we're not equipped to support from here. However, I can share the details below of where to get in touch for help with this. Who you contact will depend on what device you play on and when you made the purchase in some cases.
To request a refund:
Check out the options above and reach out to the right support team to see if you meet their criteria for a refund.
Thanks,
EA_Lanna
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November 2020
Hi @Hanu2012,
I'm afraid refunds are cases we're not equipped to support from here. However, I can share the details below of where to get in touch for help with this. Who you contact will depend on what device you play on and when you made the purchase in some cases.
To request a refund:
Check out the options above and reach out to the right support team to see if you meet their criteria for a refund.
Thanks,
EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds