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Re: Madden NFL 19 keeps crashing to desktop with no error

by EA_Barry
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Re: Madden NFL 19 keeps crashing to desktop with no error

★★★★ Novice

Just throwing out my DXDIAG too. As soon as a play is a few seconds old or a tackle is made, the game just shuts down with no error codes.

Message 71 of 184 (2,134 Views)

Re: Madden NFL 19 keeps crashing to desktop with no error

★★★★ Novice

Thanks @EA_Barry

 

I tried opening up one of the Madden 19 crash dump files and found this in many of them:

 

*** ERROR: Symbol file could not be found. Defaulted to export symbols for Madden19.exe -
rax=0000000080004002 rbx=0000000076e90870 rcx=0000000000000000
rdx=000007fef027d4b0 rsi=000000004e04f6e8 rdi=000000004e04f6c8
rip=000000014a07e601 rsp=000000004e04f600 rbp=00000000000f05b8
r8=0000000143fdcbb0 r9=000000004e04f660 r10=0000000000000000
r11=0000000143fdf47c r12=0000000077dbde30 r13=0000000000000000
r14=0000000077dbde38 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
Madden19!GetDenuvoTimeTicketRequest+0x6fd451:
00000001`4a07e601 4c8b11 mov r10,qword ptr [rcx] ds:00000000`00000000=????????????????

 

Hope this is helpful info for your teams to figure out what's causing the CTD.  Let me know if you want me to send over the crash dump files themselves.

Message 72 of 184 (2,129 Views)

Re: Madden NFL 19 keeps crashing to desktop with no error

★★★★ Novice
Can you point me to where the crash dumps are being placed? I will take a look in mine to see if anything similar is coming out.
Message 73 of 184 (2,112 Views)

Re: Madden NFL 19 keeps crashing to desktop with no error

[ Edited ]
★★★★ Novice

@ElHijoDeSpoof - Mine were stored in the C:\Users\***\Documents\Madden NFL 19\CrashDumps\

 

(replace *** with your windows login name)

 

if you're running into issues finding the folder, you can also do a wildcard search for the term "CrashDump*.mdmp"

Message 74 of 184 (2,102 Views)

Re: Madden NFL 19 keeps crashing to desktop with no error

[ Edited ]
★★★★ Novice

Guys, i have a broadwell EP Xeon and it has the full SSE instruction set including SSE 4.1 and SSE 4.2 and the game still crashes as soon as gameplay starts. Since my CPU that is running SSE 4.x instruction set still experiences the same issues as the guys running thuban phenoms i find it highly doubtful that the crashing is related to SSE instructions. could be a cause, but i dont think its the primary cause.

 

proof: https://valid.x86.fr/ubli7f

 

EDIT: it looks like its actually the Denuvo DRM that is causing the CTD with guys that have cpus without sse 4.x instruction set due to the newest version of denuvo requiring sse 4.x instruction set. im glad to see that denuvo is still spreading their infection across pc games.

 

it still does not explain why my cpu (as well as others im sure) that have SSE 4.x instruction set are still crashing.

Message 75 of 184 (2,072 Views)

Re: Madden NFL 19 keeps crashing to desktop with no error

★★★★ Novice

Honestly as much as I was looking forward to playing some seasons with my buddies (have not bought any sports titles for years due to no PC release) I finally just gave up and decided to get a refund.

Following this thread and if it looks like they fix it for people I might pick it up again though I may hesitate as the supporting only the xbox controler is moderately annoying. 

Message 76 of 184 (2,038 Views)

Re: Madden NFL 19 keeps crashing to desktop with no error

★★★★ Novice
pl guys! Waited for Madden so long, pl give us an update! my 1090t wont work...
Message 77 of 184 (1,982 Views)

Re: Madden NFL 19 keeps crashing to desktop with no error

★★★★ Novice

@typicalintrovert

I thought so aswell, check #16. I also don't see, where a game like madden actually benefits by the instructions added in 4.2. 

 

So @EA_Barry, is it really worth waiting for an update? 

Message 78 of 184 (1,973 Views)
Highlighted

Re: Madden NFL 19 keeps crashing to desktop with no error

Community Manager

@plobiop@P33ingGamer@kk_md92@MagJes@typicalintrovert

 

After some investigation, we have found that the minimum requirements for this game are a little higher than previously stated.

 

The issue seems to be mostly related to older AMD CPUs, particularly older Phenom and AMD FX CPUs, but other CPUs may also be affected.

 

I initially thought he problem was those CPUs lacking the instruction set extensions SSE 4.1/4.2.

 

It turns out this is not exactly the issue but the cause of the incompatibility is closely related to that.

 

We are in the process of updating the minimum requirements on our web pages.

 

When the system requirements are updated, you can check if your system meets those and if not, you can request a refund on the basis of not meeting the requirements.

 

The min. spec. for the CPU currently say: CPU: i3-4350 or equivalent passmark, so when this is updated, you can then act accordingly.

 

The specs can be seen here: https://www.origin.com/irl/en-us/store/madden/madden-19#store-page-section-requirements

 

We do apologise for the disappointment this may cause affected players.

 

*marked as solution for player visibility

 

 

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Message 79 of 184 (8,224 Views)

Re: Madden NFL 19 keeps crashing to desktop with no error

[ Edited ]
★★★★ Novice

@EA_Barry

 

how does the minimum requirements have anything to do with the fact that a Broadwell EP Xeon E5-4650 v4, a  2 year old14 core 28 thread CPU running near as makes no difference 3ghz, cannot run the game without crashing. that CPU is far far far stronger than anything currently out except for the 7820X-7950X. are you guys saying that you need a 7820X or higher to run the game? lol. if thats the actual dev team solution thats the most ridiculous thing ive heard. Thuban Phenoms are really not that weak either. theyre old but theyre not weak and certainly should be able to run a game like madden 19.

 

this issue isnt a performance problem its a CODE ISSUE.

 

the game crashes once any GAMEPLAY happens. it doesnt run slow, it doesnt freeze. it just crashes at a SPECIFIC POINT which points (very glaringly) to a CODE ISSUE in the game.

Message 80 of 184 (1,857 Views)

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