Madden NFL 19 crashing

[PotbellyTon]

The game freezes and crashes when the game is checking online rosters, this happens during the Antonio Brown montage that opens the game. Im on the Xbox One BTW, anybody else getting this problem?

[EA_Barry · Accepted solution]

@retainedcobra

Please give the following steps a try, thanks.

https://support.xbox.com/en-IE/xbox-one/errors/xbox-one-app-wont-start

[EA_Darko]

@PotbellyTon Have you experience the freezing issue in any other mode or menu?

[PotbellyTon]

Today I was able to get to the menus that allows you to pick your favorite team and the difficulty but the crashes when I select a difficulty, to add on top of that now I'm getting must need EA Access to play the trial error, Tried playing again on 8/5 and it crashes on the checking online rosters during the nobody can stop me song

[omegavt]

Every time I go into a specific mode in mut and start the mode it crashes

[EA_Barry]

@omegavt@PotbellyTon

It looks like you have both been able to play since your posts here, can you please confirm, thanks.

[PotbellyTon]

I still can't play, it went back to freezing at checking online rosters

[omegavt]

No I have not been able to play and solo challenges in MUT

[MindFreak08]

Same here...just downloaded and the game crashes at the same spot everyone else is claiming. Is there an issue??

[theduncsak]

This exact same problem is happening with me I have uninstalled and reinstalled several times and the game continues to crash at the menu screen

[jwilder122091]

I am having this problem whenever I'm online. Offline works fine but not online. Deleted local saves, re installed the game even did a system reset on my Xbox. Has this problem been resloved?