Madden Companion App Data Export not working since last update

[EA_Barry]

@pyst4r1983@Stapes81@knucklesdaclown@Aredzebra@mynameisjon46

We have received similar reports via our other support channels and are requesting the following details from affected players. To help us expedite a fix on this, Please reply with the following details in the format shown, thanks.

• Companion App Device Platform (iOS/Android):
• Device Type:
• Version of iOS/Android Operating System:
• Carrier:
• Wifi/Mobile Data/3G/4G:
• Persona Name:
• Geo-location:
• ISP/Data Provider:

[mynameisjon46]

• Companion App Device Platform (iOS/Android):iOS
• Device Type: iPhone 7
• Version of iOS/Android Operating System: 11.2.6
• Carrier: Verizon
• Wifi/Mobile Data/3G/4G: WiFi & 4G
• Persona Name: mynameisjon55
• Geo-location: Boston
• ISP/Data Provider: Comcast

[Smittymet]

• Companion App Device Platform (iOS/Android):iOS
• Device Type: iPhone 7 Plus
• Version of iOS/Android Operating System: 11.3
• Carrier: AT&T
• Wifi/Mobile Data/3G/4G: WiFi & LTE
• Persona Name: smittymet
• Geo-location: New York
• ISP/Data Provider: Verizon Fios

[Smittymet]

• Companion App Device Platform (iOS/Android):iOS
• Device Type: iPhone 7 Plus
• Version of iOS/Android Operating System: 11.3
• Carrier: AT&T
• Wifi/Mobile Data/3G/4G: WiFi & LTE
• Persona Name: smittymet
• Geo-location: New York
• ISP/Data Provider: Verizon Fios

[Zearan]

Companion App Device Platform (iOS/Android): Android
Device Type: Moto Z2
Version of iOS/Android Operating System: Android 8.0.0
Carrier: Verizon
Wifi/Mobile Data/3G/4G: Wifi
Persona Name: Redhawk05
Geo-location: Near Hartford
ISP/Data Provider: Comcast

[packman3380]

IOS
iPhone 8 Plus
IOS version 11.3
Verizon
WiFi and 4G
TN
Charter/Spectrum

Weekly Stats won’t export to third party sites. Please fix

[EA_Barry]

@packman3380@Zearan@Smittymet@mynameisjon46

Thank you.

[spyder3909]

Companion App Device Platform (iOS/Android): iOS
Device Type: iPhone 8 Plus
Version of iOS/Android Operating System: 11.2.6
Carrier: AT&T
Wifi/Mobile Data/3G/4G: LTE / Wifi
Persona Name: x 1ncu8u2 x
Geo-location: US Midwest
ISP/Data Provider: AT&T / Comcadt

[Smittymet]

Any Update on this?

Can the people in this thread beta test whatever solution you come up with? 

Do you guys need to expand your beta test group so that things like this (updates that break existing functionality) don't happen? 

[J_Mullins82]

Pretty sure this is irrelevant as exporting worked just fine before the update not to mention everyone is now having this problem regardless of carrier, isp, phone model, OS, etc. But here we go anyway


Companion App Device Platform (iOS/Android): iOS
Device Type: iPhone 8
Version of iOS/Android Operating System: 11.3
Carrier: Sprint
Wifi/Mobile Data/3G/4G: Wifi
Persona Name: J_Mullins82
Geo-location: Lexington, KY
ISP/Data Provider: Spectrum

[tripleaaa212]

Companion App Device Platform (iOS/Android): iOS
Device Type: iPhone 7
Version of iOS/Android Operating System: 11.3
Carrier: Verizon
Wifi/Mobile Data/3G/4G: Wifi
Persona Name: Livingstone21
Geo-location: Salisbury, NC
ISP/Data Provider: Spectrum