Madden 23 Press any button screen ps4

[Football123001]

I downloaded Madden 23 about a week ago. Any time I open the game it won't let me past the "Press any button to continue" screen. I have closed application, checked for updates, deleted and re-downloaded the game, and restarted my Ps4 and this issue still occurs. Does anyone have any ideas?

[EA_Illium · Accepted solution]

Hi @Football123001 Thanks for the update, when you have a moment can you try the following?

• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

[EA_Illium]

@Football123001 To confirm do you get an error message or does the screen become unresponsive?

[Football123001]

The screen becomes/continues to be unresponsive

[Football123001]

he screen becomes/continues to be unresponsive

[EA_Illium · Accepted solution]

Hi @Football123001 Thanks for the update, when you have a moment can you try the following?

• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

[Football123001]

Tried all of the these methods and it is still unresponsive on "Press any button" screen. Beginning to get really frustrated, wondering if you had any other options or I would like to work out a refund.

[JPenn221]

@Football123001 How’d you end up fixing it?

[EthanRFoster5]

Having the same issue since yesterday. 

Have checked for any updates, for the console or the game, both up to date.

Have deleted and reinstalled.

Have erased all cache and save data.

Have restored licenses.

Have reset network and DNS properties.

Have hard reset PS4.

Called in to EA and was told there is no problem, and to repost the issue here; which is a very unsurprising response.