Just for giggles...how long is this actually supposed to take. I spoke to a rep....was told to fill out a form that they sent me....tells me to enter an email that have....not linked to my account. I had no other email at the time that wasn't linked to my account. If I had already updated my account years ago with my new email, why is the game still trying to use an old email account. The rep tells me that the old email is linked to my gamertag on PSN. That seems strange considering my current email shows up at EA Sports.....Origin....and on my PSN account. I can't understand why the server would not have changed the email associated with my gamertag...when the update was done previously. This is seriously the dumbest thing I have ever had to deal with. It's only been with this game.
I have played other EA titles....recently....since I updated my account (at least 5 years ago).....never had this isssue... the game just logged right in.
I believe all of these comments about help are just smoke screens because EA doesn't know how to fix the issue. I'm already out money and if this doesn't get resolved in a timely manner....I better get info on how to get my money back and I won't bother with EA anymore.
That’s what I’m saying?! False advertisement? I mean, *. Is there a lawsuit here? 😂 jk jk, I just want my game to work?! I already have Xbox live for MULTIPLAYER.. come on!!!
It is the account owner's responsibility to make sure all the information entered on the account is accurate and accessible, including the email address.
We know that during the registration process some customers might have put down an email not thinking it was a big deal or they used an email a long time ago that they no longer access. Madden fans are very dedicated and loyal, so we do see this happen quite often because they registered for an EA account wayyyyyy back when a previous Madden game was released.
When you log into the EA servers for the first time and create an EA account, your Xbox Gamertag or PlayStation ID is linked up to that EA account. Some of you asked this question, "why can't I simply use a different email?"
That would completely bypass account security. If you do not have access to the email address, how do we know you are even the real account owner?
Well, there are additional ways we can try to verify account ownership and our Live-Support can help walk you through this. You can fill out an account recovery form through our Help site at Help.EA.com by speaking with an EA games Advisor. Click here to contact them.
It's unfortunate to hear some of you are having trouble updating the details on your account. Our Live-Support team is available to assist, however if they cannot determine true account ownership based off the information given to us, we cannot risk updating an account that was not properly verified. Account security is extremely important to us.
I will be locking this thread as multiple Community Managers have explained where to get this addressed. We apologize for any inconveniences this has caused you in playing Madden 19.