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Re: Madden 19 crash without error

by Hilgyman
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Madden 19 crash without error

★★★★ Novice

Well, i have installed madden nfl 19 and it's simple does not launch. It starts and i can see the new window of the game for a second or two and it closed, without error. I'm check and my hardware meets the requirements. My Intel CPU support  Intel® SSE4.1, Intel® SSE4.2, Intel® AVX, i have good enough nvidia GTX670. I updated my vide drivers, so i really dont understand why it's steel crashing everytime without error.

Message 1 of 14 (4,007 Views)

Re: Madden 19 crash without error

★★★★ Novice

Same here. I posted on another forum the steps that tech support gave me:

 

https://forums.ea.com/en/madden-nfl/discussion/225111/anyone-else-unable-to-launch-the-game-on-pc

 

Maybe something there will help?

Message 2 of 14 (3,952 Views)

Re: Madden 19 crash without error

★★★★ Novice

Any chance you're running 32 bit Origin on 64 bit windows 8.1? I think Origin is downloading the incorrect version of dbdata.dll. Have already confirmed with the tech support reps that file is causing my issue.

 

I tried to replace it using different versions and got errors. Using the dbdata.dll from Battlefront for example gives a nice error message that they couldn't authenticate over EA's servers.

 

Can any devs from EA provide a link to dbdata.dll over FTP, dropbox, whatever (something bypassing the Origin "repair" option) to manually install the file?

Message 3 of 14 (3,868 Views)

Re: Madden 19 crash without error

★★★★ Novice

Well, all night i was in chat with 3 or 4 advisors, made 7 basic steps twice, they are analyzed my dxdiag.txt and windows 7 msinfo.txt , so there was some mistakes and with their help i repair it, really nice guys, but it did not help to lauch the madden 19! I think we must wait patch or hotfix from EA..... i'm really dissapointed because i have hall of fame edition and wanna play erlier, but cool EA made great offer - Pay more - play later. Also i clean chache (Origin), use clean boot and other basic steps that find in their letter.

Message 4 of 14 (3,832 Views)

Re: Madden 19 crash without error

Community Manager

@Xfire781@Hilgyman

 

Please post your Dxdiag reports here so we can take a look, thanks.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 5 of 14 (3,824 Views)

Re: Madden 19 crash without error

★★★★ Novice

Oh, i send my dxdiag to you in the another topic with the same problem and you tell me to chat with advisor, but i can send dxdiag again. In my previous message i desccribe my experience with chat support.

Message 6 of 14 (3,818 Views)

Re: Madden 19 crash without error

Community Manager

@Xfire781

 

It is likely there are motherboard driver updates available to you, your audio drivers are from 2012.

 

Check your hardware manufacturers website and let us know if those updates help you.

 

Thanks.

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Message 7 of 14 (3,804 Views)

Re: Madden 19 crash without error

★★★★ Novice

Here you go.

Message 8 of 14 (3,795 Views)
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Re: Madden 19 crash without error

★★★★ Novice

This mornings updated fixed the issue

Message 9 of 14 (3,785 Views)

Re: Madden 19 crash without error

★★★★ Novice
I still have a problem(
Message 10 of 14 (3,774 Views)

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