MEA: Can't access online

[stekaitracid]

Hi; I just tried to go back to MEA after longer break, and suddenly i can't go access online features.

Since March till August i didn't have ANY problems with connections, right now just stopped working.

I haven't done any software/hardware changes on my PC, i follow ALL the instructions regarding network issues: changing DNS, Dynamic -> Static IP, antivirus, reinstall the game, update Origin client etc.

Still not working.

I have no clue what to do right now, any help ?

[stekaitracid · Accepted solution]

FINALLY !

It took hours on chat + a lost of emails with EA Specialist, but finally MEA is connecting EA server.

So, as i predicted from very beginning, problem wasn't on my side. EA Specialist found out, that there is some unknown error which was caused by - more or less - Origin Access.

I bought standard version of MEA after the trial and game was working fine; then at some point i bought Origin Access, and my standard version been upgraded to deluxe version.

After one month my Origin Access expired, my deluxe version should revert to standard version again and it did, but that process left some trace on my account and probably that was the reason which didn't allow game to connect servers again /reinstall didn't help too/.

So EA Specialist remove MEA from my account, including all the data left from trial, standard and deluxe version; then she regranted the game and VOILA, it's working again !

So for everyone with connections problem - if you have same issue, and before that you been using trial, standard and/or deluxe on MEA on your account, just contact EA help and ask them to remove the game from your account and to regrant after - maybe it will help.

Many thanks Lillian F. from EA Help.

[kibaszottID]

Well, i am in the same situation. I cannot connect to the server. It says "Missing online access. You are not allowed to access the online features of this game". By the way, i am not banned.

[mcsupersport]

Try uninstalling Origin client, then clear any residual cache files and then reinstall it.

[stekaitracid]

Of course i did it, still not working.

[stekaitracid · Accepted solution]

FINALLY !

It took hours on chat + a lost of emails with EA Specialist, but finally MEA is connecting EA server.

So, as i predicted from very beginning, problem wasn't on my side. EA Specialist found out, that there is some unknown error which was caused by - more or less - Origin Access.

I bought standard version of MEA after the trial and game was working fine; then at some point i bought Origin Access, and my standard version been upgraded to deluxe version.

After one month my Origin Access expired, my deluxe version should revert to standard version again and it did, but that process left some trace on my account and probably that was the reason which didn't allow game to connect servers again /reinstall didn't help too/.

So EA Specialist remove MEA from my account, including all the data left from trial, standard and deluxe version; then she regranted the game and VOILA, it's working again !

So for everyone with connections problem - if you have same issue, and before that you been using trial, standard and/or deluxe on MEA on your account, just contact EA help and ask them to remove the game from your account and to regrant after - maybe it will help.

Many thanks Lillian F. from EA Help.

[stekaitracid]

FINALLY !

It took hours on chat + a lost of emails with EA Specialist, but finally MEA is connecting EA server.

So, as i predicted from very beginning, problem wasn't on my side. EA Specialist found out, that there is some unknown error which was caused by - more or less - Origin Access.

I bought standard version of MEA after the trial and game was working fine; then at some point i bought Origin Access, and my standard version been upgraded to deluxe version.

After one month my Origin Access expired, my deluxe version should revert to standard version again and it did, but that process left some trace on my account and probably that was the reason which didn't allow game to connect servers again /reinstall didn't help too/.

So EA Specialist remove MEA from my account, including all the data left from trial, standard and deluxe version; then she regranted the game and VOILA, it's working again !

So for everyone with connections problem - if you have same issue, and before that you been using trial, standard and/or deluxe on MEA on your account, just contact EA help and ask them to remove the game from your account and to regrant after - maybe it will help.

Many thanks Lillian F. from EA Help !

[FeralSnale]

Thank you for this information @stekaitracid, it helped me when I had the same problem! I played Andromeda Deluxe Edition through Origin Access and owned the Standard version. When Origin Access expired, my Standard version wouldn't connect to online anymore. The EA Advisor said, that Origin Access game permissions were overlapping with my owned games. She just changed some settings and online started working again!

I had to contact support twice, since on the first time I just got some generic "reinstall game" etc instructions, even though error pretty clearly stated (Missing online access), that the problem was on their end. But luckily the second advisor got it working in just 10 minutes.

[Bogdahn]

I Tried the solution as well and can confirm, just contact EA Help and link this thread, 10 minutes later boom game is running as it should !  

[RodneyCZE]

I confirm..the first agent failed, the second agent solved my problem.. So as he said Bogdahn.. contact EA help and link this thread

[NeXuSKillerLex]

Deleting game from my account (with EA Advisor) and re-adding it again not solved problem for me.