Please reach out to our support team with a help ticket that is generated from in-game (follow the steps outlined here). They will require proof of purchase that matches the specifications in this EA Help article for iTunes or Google Play purchases: 'How to provide proof of purchase'.
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.