January 2021
Hi @Cyborg7ofDrone9,
Please reach out to our support team with a help ticket that is generated from in-game (follow the steps outlined here). They will require proof of purchase that matches the specifications in this EA Help article for iTunes or Google Play purchases: 'How to provide proof of purchase'.
- EA_Lanna
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds