Lost trial time

[D0U13L3D3UC3]

I switched games and started playing another game. When I came back to the trial, the time i was playing destiny 2 was taken off my trial time. I went from less than 7 hours remaining to less than 4 hours remaining.

[EA_Roger · Accepted solution]

@D0U13L3D3UC3,

I just want to start off by setting your expectations on this AHQ is a global community focused on players helping players, our devs won't be able to intervene directly on your account especially for individual issues like this. 

Unfortunately, when it comes to trials we don't have the ability to reset the counter. There are several reasons that could cause your trial to run in the background, going forward I advise you to quit the trial fully when you’re not playing. Time keeps counting down if your game is running in the background, if you aren't using your console I advise you to turn it off completely and not leave it in rest mode with the trial as well. 

Source: https://twitter.com/EAHelp/status/1025040712159645696

Thanks,

Roger; 

[D0U13L3D3UC3]

I was told by Microsoft and by ea that only the dev's can help me. I really enjoy madden 19! It's my favorite one in a long time and I was quite upset to lose 3 hours. That's a lot of progress for me. So if a dev can help me in any way, I would be forever grateful! 

[EA_Roger · Accepted solution]

@D0U13L3D3UC3,

I just want to start off by setting your expectations on this AHQ is a global community focused on players helping players, our devs won't be able to intervene directly on your account especially for individual issues like this. 

Unfortunately, when it comes to trials we don't have the ability to reset the counter. There are several reasons that could cause your trial to run in the background, going forward I advise you to quit the trial fully when you’re not playing. Time keeps counting down if your game is running in the background, if you aren't using your console I advise you to turn it off completely and not leave it in rest mode with the trial as well. 

Source: https://twitter.com/EAHelp/status/1025040712159645696

Thanks,

Roger; 

[DelriousDean22]

Where can I go to get my time back?

[klown742]

They're not going to give you the time back, a lot of players never got a minute of their time and after talking to both EA and xbox, it's clear they are just going to say they are working on it until tuesday