Re: Lost progression after linking account.

by EA_Mako
Reply

Original Post

Accepted Solution

Lost progression after linking account.

★★★ Newbie

Hi ppl! There is a way to recover my progress on my Steam Account?
With the season 16 drops I have and issue linking and creating the new account.
I read in other question that have a chance to recover linking the account with the old link one but now the connexions menu says "You can unlink your account after 08/14/2023" Frown 

Any other solution?

Thx to all :D

Message 1 of 6 (2,197 Views)
0

Accepted Solution

Re: Lost progression after linking account.

Community Manager

Hey @2ccfb6c85a8d5330,

 

If you've recently unlinked another account from your EA Account, the only way to recover that progress would be to re-link the original accounts.

 

Since it seems you've recently used that however, you'll be unable to unlink that same account again as you've noticed. 

 

If you're running into any trouble re-linking an account, please contact support directly so they can take a closer look at any other available options for the account. We are unable to make any changes to an account directly on the forums, so reaching out there will be the best bet to check for any alternatives in this case.

Mako.png

View in thread

Message 2 of 6 (2,170 Views)
0

All Replies

Re: Lost progression after linking account.

Community Manager

Hey @2ccfb6c85a8d5330,

 

If you've recently unlinked another account from your EA Account, the only way to recover that progress would be to re-link the original accounts.

 

Since it seems you've recently used that however, you'll be unable to unlink that same account again as you've noticed. 

 

If you're running into any trouble re-linking an account, please contact support directly so they can take a closer look at any other available options for the account. We are unable to make any changes to an account directly on the forums, so reaching out there will be the best bet to check for any alternatives in this case.

Mako.png
Message 2 of 6 (2,171 Views)
0

Re: Lost progression after linking account.

★★★ Newbie

Ty Mako! I made a ticket and now wait and finger cross Standard smile

Message 3 of 6 (2,140 Views)
0

Re: Lost progression after linking account.

★★★ Newbie

i originally had EA account 'A' linked to Steam account 'A' and I unlinked EA account A and Steam Account A and then linked Steam account A with another EA account, 'B'. My apex progress is now lost, will I be able to retrieve it again? Or will I have to wait until mid2024 to unlink my steam account from the second EA account and relink it with the first one for my progress to come back?

Message 4 of 6 (1,795 Views)
0

Re: Lost progression after linking account.

★★★ Newbie

Currently having the same problem right now is possible not to wait that long for it to be rebind it again to the original EA acc to retrieve the lost progress?

@EA_Mako 

Message 5 of 6 (1,718 Views)
0

Re: Lost progression after linking account.

Community Manager

@HAkUuuuu @21xxxbalixxx21 

 

Please see the solution post above, as this is the same situation it will still apply. You'll need to get in touch with support so they can assist further.

 

Locking the thread down here as it is a bit older, thanks!

Mako.png
Message 6 of 6 (1,704 Views)
0