Re: Lost progress

by EA_Solaire
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Original Post

Accepted Solution

Lost progress

★★★ Newbie

I have been reporting on this issue since August last year. I have lost the progress I was in level 26 and have both things. I have been trying to get help from the customer service center but none of they seem to help me. Very poor quality of service. 

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Accepted Solution

Re: Lost progress

Community Manager

Hi @1kzh1axt9v3l, so sorry for the delayed reply on this.

 

Here on AHQ, we aren't able to look into missing progress or account restoration as we don't have access to your account details, so this is something the live support team would need to take a look at with you. 

 

If you're having troubles with the help site and reaching out there, please reach out instead to the live support team via Twitter or Facebook so they can review this with you and see what's happened- if you have any troubles contacting the team there, please don't hesitate to let me know! 

solaire.png

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Re: Lost progress

Community Manager

Hi @1kzh1axt9v3l, so sorry for the delayed reply on this.

 

Here on AHQ, we aren't able to look into missing progress or account restoration as we don't have access to your account details, so this is something the live support team would need to take a look at with you. 

 

If you're having troubles with the help site and reaching out there, please reach out instead to the live support team via Twitter or Facebook so they can review this with you and see what's happened- if you have any troubles contacting the team there, please don't hesitate to let me know! 

solaire.png

Message 2 of 2 (77 Views)
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