Lost items/apex pack

ManMang0 · December 2020

While an apex pack was opening, I saw the three colours, white, white, GOLD! and as it was about to reveal the items the game disconnect back to sign in menu. I signed right back in within seconds, the application then gave me last game summary again, leveled me up and showed apex pack reward again but I have no new items and no Apex pack to open...

How can I go about getting the mystery legendary item I was just mugged out of due to what I can guess was server instability?

Im on PC and am logging this post under the account I play on.

The apex pack was my level 114 reward.

EA_Illium · December 2020

Hey @ManMang0

If you believe you have missing in-game items, you will need to reach out to an EA Advisor for them to further investigate this issue.

Regards,

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EA_Illium · December 2020

Hey @ManMang0

If you believe you have missing in-game items, you will need to reach out to an EA Advisor for them to further investigate this issue.

Regards,

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

ManMang0 · December 2020

Thanks, I will give this a go. I appreciate the response.

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Lost items/apex pack

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