February 2022
Hello,
I have the same problem and I am fighting with the Customer Support sind 11th of february, each time different employee keep asking the same question over and over again.
The last person I talked to asked, if the account was linked with google, I asnwered yes but that I am afraid that the link is overwriten with new game and they should look up to my EA link instead ( for the 6 times at least I said it). Today I checked my ticket and the staus was fixed so I tried to log in and my level 60 account was linked to the overwritten level 2 account..
The customer support to do read previous case conversation, they ignore what you have said. I have requested a rollback to the date of 10.02.2022 or 09.02.2022, this was so far ignored from every single person. I already spoke to Google Store representative and also spoke with SimguruSanah, Google representative told me that the app developer must store my data as it is the platform policy , however the Customer Support somehow do not properly reed my concern or refuse to rollback.
February 2022 - last edited February 2022
This also happened to me yesterday. I tried to uninstall and reinstall the app but nothing worked.
First, almost of my items we're completely gone after clearing the lot. I wanted to organize everything. But boom! They're gone. The items were only supposed to go into my storage not to be eliminated.💔
I uninstalled the game to see if I could have back my items, but nothing. The game came back from level 0 even after clicking the last level I'm playing which is level 59! I completely lost it.
I'm so heartbroken.
sorry for my english
March 2022
Mi juego daba errores en Dulce desafío y en el ecotaller
me puse en contacto con ea y me aconsejaron que desinstalara el juego si lo tenía enlazado a Facebook. Así lo hice y lo he perdido todo menos los simoleones y el pase de festival.
no me solucionan nada y me he puesto en contacto ya cinco veces. Siempre me responden lo mismo
estoy desesperada y decepcionada
March 2022
Mi have the same issue, game is glitched and stuck at the same place
March 2022
I have the same issue, I was on level 60