Lost characters

by killstarpizza
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Original Post

Lost characters

★★★ Newbie

So I just subbed back to SWTOR under my username skyskysohigh after having not played in almost a year. It looks like the servers got clipped again, and my characters from Ebon Hawk are lost in the void. I'm trying to move them to Light Forge. Could someone please help me?

Message 1 of 4 (267 Views)

Re: Lost characters

Hero

@killstarpizza

 

Your Chars should be on Star Forge, for more Details look here.



If both American Servers show no chars, make sure you are on the right account.

______________________________________________________________
Ich Arbeite nicht für EA/ BW, ich bin nur freiwillig hier.

I don't work for EA/ BW, I'm only another player.

My Swtor referall Link
Message 2 of 4 (246 Views)

Re: Lost characters

★★★ Newbie

I triple checked a few things and it looks like that was indeed the case. Wrong account. Is there anyway I can get a refund for my sub? I'll be getting one on my pandakrieg account next.

Also it's asking me to provide a security key number to login to my other account, but when I try to download the key app it asks me for a serial number I don't have. What do I do?

Message 3 of 4 (238 Views)

Re: Lost characters

EA Live QV Team

@killstarpizza

For your security key, if you have access to the email address on the account and you know the password, you can remove the key with this guide.

 

As for getting a refund or transfering a subscription, you'll need to give us a call so we can see what the best way to do it would be.

Message 4 of 4 (207 Views)