Lost all progress on account. Probably hacked

[Eckzly]

I logged in today to find that my password had been changed and my progress had been reset. I saw in my emails that someone with a strange email had reset the password. I tried resetting the password assuming that the account progress would still be there, but it wasn't. I read in another thread that playing a game could sometimes help, but that did nothing. 

I'm on PC.

[EA_Illium · Accepted solution]

Hey @Eckzly 

If you believe someone else has access to your account you will want to speak with an advisor for further assistance. 

[EA_Illium · Accepted solution]

Hey @Eckzly 

If you believe someone else has access to your account you will want to speak with an advisor for further assistance. 

[Eckzly]

@EA_Illium That link doesn't take you to somewhere you can contact anyone. It's just steps to secure your account, which I did when starting this thread.

I did get someone to call me about ten mins ago and they basically told me to follow the steps you linked me to here. After elaborating that I had already done that, they told me there was nothing they could do.

Is there someone else I can talk to? I've spent hundreds of dollars and hundreds of hours on the game and for it to be tossed up to "we can't do anything" is frustrating.

[EA_Illium]

@Eckzly At the bottom of the link, there is a button to contact us, once you select this you will be able to select options to create a case and speak with an advisor.