Lost all Progress switching to ps5

[captaincrohnsy]

Downloaded battlefront 2 to my ps5 and downloaded my cloud data. When checked my heroes everyone was the correct level but the star cards were missing. My account progress was also reset to level 1 and my pre-order bonus skins were taken away. No fix that I have tried has fixed it. When I did attempt to play as the assault class all of the levels were then reverted to 1. I don't even want to play until I can get this fixed. Please help.

[DarthFDG]

Sounds like you may be having an account issue. As such, you would need to contact EA support directly to get that resolved.

[captaincrohnsy]

---

@DarthFDG wrote:

Sounds like you may be having an account issue. As such, you would need to contact EA support directly to get that resolved.

---

I did and they sent me here

[EA_Atic]

What platform did you switch from? @captaincrohnsy

/Atic

[captaincrohnsy]

I switched from ps4 to ps5.

[Jankowsky67]

did you fix it ? 

i have the same problem