July 2022
I’ve always save my sims progress on cloud. Now after logging in to another device I’ve lost all the progress and can’t save it back from cloud. There’s some sort of game crash and I can’t even play the game. Please solve the problem I need my game data back!
Solved! Go to Solution.
September 2022
Hey there @Paihour08,
You'll want o reach out to the live support team to see if they can help you restore your progress back- here on AHQ we aren't able to access your account details to take a look with you.
Please submit an in-game help request following the steps here so the live support team can investigate this a bit further.
July 2022
Hi there @lavendergirl11,
Were you playing on a guest account, or were you linked up through Facebook, Google Play or Game Center?
September 2022
September 2022
Hey there @Paihour08,
You'll want o reach out to the live support team to see if they can help you restore your progress back- here on AHQ we aren't able to access your account details to take a look with you.
Please submit an in-game help request following the steps here so the live support team can investigate this a bit further.
October 2022
I lost my old game process. During installation the app got hanged. So i lost my game process.now it shows to start up from the 1st level. I linked it into the EA account. I know my previous id number. Is there any way to get my account back?
October 2022
Are you currently being prompted to play the tutorial? If so, please try completing that, a lot of times your old game progress will be restored once you've finished the tutorial.
October 2022
I have completed my tutorial. Still, nothing happened. Please, help me to get my old account
October 2022
If that hasn't helped, please go ahead and reach out to the live support team following the steps above so they can look into restoring your progress with you.
December 2022
An update to my last concern, I already updated my app, however I haven't restored my progress, my account is still bugged! Literally, I can't go anywhere because there is nothing for me to touch aside making the sim I currently have (my 1st ever sim got resurrected) move. It would notify me about the new festival but there's really nothing for me to do (I've attached the image of how my game looks) so please help me recover my game.
December 2022
Hey there @b65x4zr75ow8 sorry for the delay on this!
Were you playing on a guest account previously or did you have your account linked up through Google Play, Facebook or Game Center?