Lost First 2 Fut Champions Matches Due To Not Being Able To Control Players [ Edited ]

[xFazzz]

Product: FIFA 18
Platform:PC
What is your gamertag/PSN ID? xFazzz
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 02/02/2018
What time did you see the bug? (HH:MM AM/PM) 16:00pm
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? Arrow above players is blue instead of red. Can use controller in the menus fine but cant move any players on the pitch. Also the team management screen cant be used.
What should be happening instead? Being able to control players.

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https://www.youtube.com/watch?v=2QjB61RCLYw

This bug cost me my first 2 games in the weekend league this week. Furious.

[EA_Aidan]

@xFazzz

Did you tab out during any of the loading screens by any chance or have you been doing anything different to what you normally would?

-Aido

[xFazzz]

Didn’t tab out or do anything different. Did it for my first 2 WL games and has been fine since.

Just a bit upset about the 2 losses I got because of this. Tried contacting EA Live Chat support about getting my WL progress reset but they said it wasn’t possible. Is there any way I can get the 2 games back?

@EA_Aidan