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Lost Connection to EA servers

by squirter101
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Accepted Solution

Lost Connection to EA servers

★★★ Newbie

Hi

 

Just started playing FIFA ultimate team and I can't finish a game i have lost connection on most of the games I have played.

 

Playing on an Xbox hard wired in the router i have restarted this 

I have restarted, reinstall, did a power cycle on my Xbox and it just keeps happing

 

Craig

 

Message 1 of 21 (537 Views)

Accepted Solution

Re: Lost Connection to EA servers

Community Manager

Hi there, @squirter101.

 

Thanks for reaching out to us about this. We'll go through some troubleshooting. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic.

Aljo.png

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Message 2 of 21 (518 Views)

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Re: Lost Connection to EA servers

Community Manager

Hi there, @squirter101.

 

Thanks for reaching out to us about this. We'll go through some troubleshooting. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic.

Aljo.png
Message 2 of 21 (519 Views)

Re: Lost Connection to EA servers

★★★ Newbie

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 4ms 5ms 0% 102 / 102 3ms / 13ms
* Unknown Host * 10.53.34.21 2 13ms 100% 0 / 101
wolv-core-2a-xe-8111-0.network.vi80.3.19.161 3 17ms 19ms 0% 101 / 101 13ms / 94ms
* Unknown Host * 0.0.0.0 4 0ms
86.85-254-62.static.virginmediabu62.254.85.86 5 26ms 100% 0 / 101
* Unknown Host * 213.46.175.250 6 28ms 29ms 0% 101 / 101 21ms / 65ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 10 96ms 100ms 0% 101 / 101 94ms / 120ms
64.125.199.190.t00673-02.above.ne64.125.199.190 11 95ms 100% 0 / 101
* Unknown Host * 159.153.92.98 12 98ms 100ms 0% 101 / 101 94ms / 200ms
* Unknown Host * 159.153.92.78 13 96ms 103ms 0% 101 / 101 94ms / 154ms
bfbc2-ps3.gos.ea.com 159.153.64.173 14 95ms 98ms 0% 101 / 101 94ms / 106ms

Message 3 of 21 (514 Views)

Re: Lost Connection to EA servers

★★★ Newbie

Screenshot on attached document

Message 4 of 21 (509 Views)

Re: Lost Connection to EA servers

Community Manager

@squirter101 

 

Did you run this test on a wireless connection? If you did, can you run it again, but on a wired connection this time? Since you play wired, the test needs to be on the same connection so we can get reliable results. Wireless will normally be significantly worse just due to the nature of wireless internet.

Aljo.png
Message 5 of 21 (500 Views)

Re: Lost Connection to EA servers

★ Apprentice

I keep having this problem in Squad Battles. The games keep crashing and return an error saying that the connection to the EA server is lost.

Some games I can finish, some I cannot because of this major BS. I checked my wireless connection, it's running in parameters as it always is...

 

So what is up with this error? Any clue?

Message 6 of 21 (445 Views)

Re: Lost Connection to EA servers

Community Manager

Hi there, @Dragao_RO 

 

Can you switch to a wired connection or is your router too far away?

Aljo.png
Message 7 of 21 (435 Views)

Re: Lost Connection to EA servers

★ Apprentice

Too far away. I think it was (or is) a bug in the Squad Battles mode.

I tried playing other online games and it didn't crash...

Message 8 of 21 (409 Views)

Re: Lost Connection to EA servers

Community Manager

@Dragao_RO 

 

Most likely, the cause is being too far for a wired connection. Wireless is a lot less stable than wired. It's even worse as you get farther away. You could try getting a powerline adaptor. Those have been a good solution for many in this situation. You also can try changing the wireless channel your console is using as well as enable QoS (Quality of Service) if your router supports it. However, you'll still be susceptible to an unstable connection by remaining on wireless.

Aljo.png
Message 9 of 21 (407 Views)

Re: Lost Connection to EA servers

★ Novice

Can you help me out please cause I keep getting kicked off the ea servers mid game and don’t know why, the internet has not dropped out at all when this happens and it only happens on fifa, I also changed from wireless to wired connection and it still does it

Message 10 of 21 (385 Views)
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