Lost All Content - Cloud Save Overwrite

[Six-SixtyFour]

Hello,

I launched Apex Legends and was prompted to select a local save from 2023 or a more recent cloud save. I chose the local save as this was the last time I remembered playing the game, and all of my content and progress is gone. All paid cosmetic items, badges, stats, legend unlocks have vanished -- my account is now level 1 again with nothing on it.

I have tried multiple logins/logouts, uninstall/reinstalls, etc., and no change. I have another account on the same computer (with EA saved to the same directory), and that account is fine. I'm wondering if the conflicting save location for both accounts has caused this issue, but I have been told that Apex Legends progress is stored on EA servers so it shouldn't matter.

Does anyone have any suggestions to try? For multiple days I have been on indefinite hold with EA support chat and am not able to get help there.

Thank you.

[Six-SixtyFour · Accepted solution]

This worked. To anyone who finds this thread later, there was an update on April 2, 2024 that resulted in some Apex accounts being reset. Try to find a helpful EA Community Manager on the forum who can assist you in reverting. It only takes a moment from their end. Note that any account changes after April 2nd will be gone but everything before April 2nd will be restored. Thank you EA_cuervo.

[EA_cuervo]

Hey @Six-SixtyFour,

The save location for both accounts shouldn't cause you to lose any account progress. 

Did you get a prompt about cross-progression by any chance? If you've gone through the Cross-progression process, you could end up with the content from one account only if you had another platform account linked to your EA account. For more information on that please see: 

Now that Cross Progression is here: what you need to know

[Six-SixtyFour]

Hi @EA_cuervo and thanks for the help. I have not activated Cross-progression; I only play on PC. I did not see a prompt about that either, only a prompt about cloud/local saves.

Please let me know if there is anything else I can try. Thank you.

[EA_cuervo]

Do you remember when was the last time you played the game and had your progress? 

[Six-SixtyFour]

@EA_cuervo  Yes: July 4th, 2023.

[EA_cuervo]

@Six-SixtyFour thanks for the information. Please check your inbox in AHQ, I've messaged you there so we can discuss this further. 

[Six-SixtyFour · Accepted solution]

This worked. To anyone who finds this thread later, there was an update on April 2, 2024 that resulted in some Apex accounts being reset. Try to find a helpful EA Community Manager on the forum who can assist you in reverting. It only takes a moment from their end. Note that any account changes after April 2nd will be gone but everything before April 2nd will be restored. Thank you EA_cuervo.

[EA_cuervo]

@Six-SixtyFour I'm glad we were able to help you!

If anyone else is having issues with the account being reset after April 2nd, we're more than happy to assist.

[cloutedlingling]

Hi I having the same problem I don’t think you seen my message but if you see someone with cool bushes somone took my other ea accounts, but that’s for another problem, but the main problem is I’m having the same mass. All of my stuff is gone. The only proof that I have is my sprays with my master badge and badges and level reset it, and everything got taken away from me even my legends, can you please help me my username on PS five is is cloutedlingling and I also have proof if you need and I lost my three heirlooms

[EA_cuervo]

@cloutedlingling I will send you a DM to investigate this further.