Lost Account

[DarthQuilon]

I got a new device and logged in as a new player. Is it possible to log back to my original account? Thank you.

[EA_Grasshopper · Accepted solution]

Hey @DarthQuilon thanks for reaching out! On your old device, did you link your Rivals account to email, Facebook or Google Play Games/iOS Game Center? If so, you can simply restore this account to your new device by going to Settings > Link account and entering your details. You should get a pop up to choose your old account or stick with the new account you've just started. Be sure to select the old account or it will be overwritten! Hope this helps.

[EA_Grasshopper · Accepted solution]

Hey @DarthQuilon thanks for reaching out! On your old device, did you link your Rivals account to email, Facebook or Google Play Games/iOS Game Center? If so, you can simply restore this account to your new device by going to Settings > Link account and entering your details. You should get a pop up to choose your old account or stick with the new account you've just started. Be sure to select the old account or it will be overwritten! Hope this helps.

[DarthQuilon]

Must have overwritten the old account   but thank you for the reply

[EA_Grasshopper]

Awh I'm sorry @DarthQuilon that it's overwritten. As an FYI, if you made any MTX purchases on your old account, you can get them restored to your new account if you contact our support team from within game, in Settings > Help (might need to try that link twice).