Lost Account

Clubchris23 · October 2018

Yesterday I got a new phone. I backed all of my data onto it, but when I opened the NBA Live Mobile app, all of my account was missing. I'm guessing it was because guest account, but I did not have the option to link it to Game Center. If anyone knows what to do, please reply, or if there is no possible way to fix this, EA, please make an update or something.

EA_Barry · October 2018

@Clubchris23

Check the following links for account linking info:

https://help.ea.com/en-us/help/nba-live/nba-mobile/nba-live-mobile-troubleshooting-tips/

https://help.ea.com/en-us/help/mobile/can-my-lost-progress-be-restored-for-a-mobile-app-if-i-play-an...

If you cannot re-link your game via Gamecenter/Facebook/Google, your progress may be lost.

If you think this may be the case, contact an Advisor as there is a small possibility all is not lost.

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

View in thread

EA_Barry · October 2018

@Clubchris23

If you still have access to your previous device, you can link your game via Facebook and then your progress should be available when you log in with your new device.

https://answers.ea.com/t5/Technical-Issues/Facebook-account-linking-and-re-linking/td-p/6161252