Losing Connection

[ManeAttraction4]

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? ManeAttraction4
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/22/2019
What time did you see the bug? (HH:MM AM/PM) 10:30pm
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play Ultimate Team
What happens when the bug occurs? Players speed up and you lose control of your selected player then the game disconnects. I lose the health, contracts and the attempts to ear SBC by playing when I can.
What should be happening instead? Normal game play

‌

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? ManeAttracrion4
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/22/2019
What time did you see the bug? (HH:MM AM/PM) 10:30pm
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play a game
What happens when the bug occurs? Players speed up and you lose control of your selected player then the game disconnects. I lose the health, contracts and the attempts to ear SBC by playing when I can.
What should be happening instead? Normal game play

‌

[EA_Darko · Accepted solution]

It sounds like you may be having issues with your connection @ManeAttraction4. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[EA_Darko · Accepted solution]

It sounds like you may be having issues with your connection @ManeAttraction4. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[ManeAttraction4]

I did those steps last night before I submitted the incident. I have no other issues with the connection for other games or Netflix

[EA_Darko]

Can you share the UO Trace that you ran @ManeAttraction4?

Darko

[ManeAttraction4]

I did not have the same issues last night, only a couple instances where the game sped up. Not sure what changed since, but it seems to be better. 

[EA_Darko]

Glad to hear that it appears to be better now @ManeAttraction4.

If the issue pops up again grab me a UO Trace and we will take it from there.

Darko

[amirbasha1989]

Hi. I have same issue and I need to know how to fix it.