Lose all progress because new EA account was linked in my steam

by rozliatycukor
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Lose all progress because new EA account was linked in my steam

★★★ Newbie

I create a new one Ea account for PS4 and my steam progress in old EA account has been lost. Can someone give it back to me or its gone forever? 

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Accepted Solution

Re: Lose all progress because new EA account was linked in my steam

Community Manager
@rozliatycukor,

In that case you'll need to reach out to live support. They might be able to help you unlink your Steam account before those six months are up:

https://help.ea.com/en/contact-us/

They'll be able to look into this further for you, as we're not able to help with account unlinking here on the forums.

EA_QueenBeeAHQ.png



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Message 10 of 10 (1,171 Views)

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Re: Lose all progress because new EA account was linked in my steam

Community Manager
Hey @rozliatycukor,

I don't entirely understand what you mean. So you made a new EA account for your PlayStation, and now you're missing your Steam progress? Did you unlink your Steam account and link that to your new EA account as well?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Message 2 of 10 (1,244 Views)

Re: Lose all progress because new EA account was linked in my steam

★★★ Newbie
@EA_QueenBee I create a new one EA account and involuntarily steam linked to my new EA on PC.
Message 3 of 10 (1,240 Views)

Re: Lose all progress because new EA account was linked in my steam

Community Manager
@rozliatycukor,

If you unlink your Steam account and link it back to your old EA account, you should get your old progress back, although there's no guarantees that it'll be able to recover everything. You should be able to unlink your Steam account via the following link:

https://myaccount.ea.com/cp-ui/connectaccounts/index

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Message 4 of 10 (1,236 Views)

Re: Lose all progress because new EA account was linked in my steam

★★★ Newbie

No did not working. 

 

Message 5 of 10 (1,231 Views)

Re: Lose all progress because new EA account was linked in my steam

Community Manager
@rozliatycukor,

Are you getting an error message or something like that when you try to unlink your account? Or what's the issue, exactly?

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Message 6 of 10 (1,226 Views)

Re: Lose all progress because new EA account was linked in my steam

★★★ Newbie
@EA_QueenBee Nothing like error.
classically it connects me and I am level 1
Message 7 of 10 (1,219 Views)

Re: Lose all progress because new EA account was linked in my steam

Community Manager
@rozliatycukor,

Have you unlinked your Steam account from the new EA account and then relinked it with your old one?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Message 8 of 10 (1,214 Views)

Re: Lose all progress because new EA account was linked in my steam

★★★ Newbie
@EA_QueenBee I cant cuz its says i have to wait now 6 months.
Message 9 of 10 (1,211 Views)

Re: Lose all progress because new EA account was linked in my steam

Community Manager
@rozliatycukor,

In that case you'll need to reach out to live support. They might be able to help you unlink your Steam account before those six months are up:

https://help.ea.com/en/contact-us/

They'll be able to look into this further for you, as we're not able to help with account unlinking here on the forums.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Message 10 of 10 (1,172 Views)