Login credentials have expired and changing password does not fix it.

by Pabish1
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Original Post

Accepted Solution

Login credentials have expired and changing password does not fix it.

★★★ Newbie

Every time I try to play an EA game on my Xbox it says that my login credentials have expired and that I need to change my password. I changed my password two times and it did nothing. I have done nothing to my Xbox/EA account yet I still receive this error. I tried to link my EA account thinking that was the problem, but it was already linked to my Xbox account. This is extremely inconvenient because I cannot play the multiple games which I payed for because of this. I tried following the steps on other threads but they did nothing. Please help me fix this dumb problem.

Message 1 of 5 (2,077 Views)

Accepted Solution

Re: Login credentials have expired and changing password does not fix it.

EA DICE Team

Hey, @Pabish1 for Account issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

/Atic

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Message 4 of 5 (1,971 Views)

All Replies

Re: Login credentials have expired and changing password does not fix it.

★★★ Novice

Go to browser on a pc/mobile/tablet and open

 

 

https://www.microsoft.com/en-au/p/Apex-Legends-/BV9ML45J2Q5V?activetab=pivot:overviewtab

 

Then sign into XBOX on that website 

 

Then ADD APEX TO LIBRARY 
(That reconnects your account to EA) 

then restart your game on xbox and it should work (: 
Enjoy Standard smile 

Message 2 of 5 (2,065 Views)

Re: Login credentials have expired and changing password does not fix it.

★★★ Newbie

Did not work, FML.

Message 3 of 5 (2,009 Views)

Re: Login credentials have expired and changing password does not fix it.

EA DICE Team

Hey, @Pabish1 for Account issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

/Atic

Message 4 of 5 (1,972 Views)

Re: Login credentials have expired and changing password does not fix it.

★★★ Newbie
@EA_Atic I have been having the same issues and EA support has not been able to assist or resolve the issue. Any other suggestions??
Message 5 of 5 (1,803 Views)