Login credentials expired, cant login through Playstation on the EA website

[a281695db3b9a6b2]

I tried to play Apex on my PS4 but it says my login credentials have expired. When I went on the ea website to try login through Playstation I keep getting an error and I cant even put in my login details. I don't think this is the account bound to my PS4 Apex, can anyone give me a hand.

[EA_Montimer · Accepted solution]

Hello @a281695db3b9a6b2 

Based on the error you are receiving, it seems like your PlayStation is linked to a different EA account. In order to resolve the issue, you usually need to try and locate the correct EA account that is linked to your PlayStation and reset the password on it. If you are having difficulties with resetting the password or locating the correct EA account, please try and contact customer support.

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

[EA_Montimer · Accepted solution]

Hello @a281695db3b9a6b2 

Based on the error you are receiving, it seems like your PlayStation is linked to a different EA account. In order to resolve the issue, you usually need to try and locate the correct EA account that is linked to your PlayStation and reset the password on it. If you are having difficulties with resetting the password or locating the correct EA account, please try and contact customer support.

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

[unopiece]

I’m also experiencing this “expired login credentials” error, I’ve already gone through changing my passwords and it hasn’t changed anything on my ps5. what other options are there to take?

[EA_Montimer]

Hello @unopiece 

Can you please check "Connections" tab in Account settings to see if your PlayStation is linked to the EA account that you are resetting the password on?

[sunshine2127]

I’m also not able to play the game. It says I need to update password but I’ve updated and still can’t play.

[badplayer09]

@EA_Montimer If it is not connected how do I connect so I can play on my ps5

[EA_Montimer]

Hello @sunshine2127 

Please let me know, can you see your PlayStation in the "Connection" tab in the account settings?

Hello @badplayer09 

Usually, just accessing the game from PlayStation console would ask you to log in to your EA account to play the game. Can you please let me know, are you getting any errors when trying to play Apex Legends through your PlayStation 5?

[sunshine2127]

Hello. I have a xbox and don’t think I’ve ever played apex on PlayStation. On the connection page everything is clear.

[EA_Montimer]

@sunshine2127 

If you are not seeing a linked PlayStation in the "Connection" tab, but you are still getting a reset password message, that means that your PlayStation is linked to a different EA account. PlayStation's account could have been linked to another EA account if you ever played any of the EA games on that PlayStation account. If you are having difficulties locating the correct EA account, please try and contact customer support. 

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

[Kingsyko815]

So I currently had to Create a new EA account just to get on because my old one was saying “it’s been a while since we’ve seen you, so your login credentials have expired. The good news: all you need to do is reset your password.” It doesn’t let me rest at all. I been playing apex for years and now I can’t play at all. Keeps says it’s sending me an email to reset my password but no emails are being sent whatsoever I been trying for 4 hours already