Re: Login Server issues.

by Talamaine
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Original Post

Login Server issues.

[ Edited ]
★ Apprentice

I'm having a problem with the login server. This just started. Servers are up. My game wasn't patched recently. Just launched, with admin access, and it says Login Server is currently unavailable. I've done all the troubleshooting steps on the website. Tried updating my launcher. Tried uninstalling/reinstalling. Pinged the loginserver and that returned 100% no drop packets. So what's up? This has been doing this for hours now.  Oh! Thought of something else. I can log into the website just fine. 

Thanks for any help here. 

Message 1 of 21 (939 Views)

Re: Login Server issues.

@Talamaine

 

First thing is to remove and re-add the exceptions for launcher.exe to the antivirus and firewall

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Message 2 of 21 (927 Views)

Re: Login Server issues.

★ Apprentice

@proxos666

Tried that just now. No effect Frown 

Message 3 of 21 (916 Views)

Re: Login Server issues.

@Talamaine

 

Which Antivirus and Firewall are you using ?

 

Also in the game folder is a log folder with dated launcher logs can you attach the latest one here

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SWTOR Forum Username = OwenBrooks
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Message 4 of 21 (909 Views)

Re: Login Server issues.

★ Apprentice

I use Norton 360. I've tried turning it off as well as using the filter for the firewall. Neither seems to work. When I did the reinstall I disabled the antivirus. Here's the log you requested. Thanks so much for your help. I do appreciate it!

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Message 5 of 21 (901 Views)

Re: Login Server issues.

[ Edited ]

@Talamaine

 

The log is showing the below

 

2016-12-18 07:48:14 INFO Login failure #-134 recorded
2016-12-18 07:48:14 ERROR Server did not properly respond to authenticate: -134

 

With Norton 360 , see the below in the firewall section find swtor and set specifically to allow

if launcher.exe doesnt exist in there add it and set to "Allow"

 

norton-360-firewall-thumbnail.png

norton-360-program-rules-thumbnail.png

norton-360-add-rule-thumbnail.png

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 6 of 21 (889 Views)

Re: Login Server issues.

★ Apprentice

It was in the list already as Allow. I checked the firewall settings for it again and it still says allow. I turned it off completely and tried to login and still same message. With it on and program set to allow same message. I double checked my networks router and its firewall is set to allow all access from the lan to the wan. Confusing then huh? My computer prides itself on being confusing at moments Standard smile 

Message 7 of 21 (875 Views)

Re: Login Server issues.

@Talamaine

 

Just to confirm when you said pinged login server it was launchpad.swtor.com 

 

I am afraid i have to go for the night (1 am here ) but will pop back in the morning will post if I can think of where to look next.

 

 

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
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Message 8 of 21 (872 Views)

Re: Login Server issues.

★ Apprentice

Ok, Just uninstalled/reinstalled again and put it in the default folder incase something strange is going on there. When you install the original installer it has to  update the launcher and that works just fine. It updates the launcher to the newest version and then I hit the wall of login server issues. 

Message 9 of 21 (875 Views)

Re: Login Server issues.

★ Apprentice

yea I can ping the login server. Launchpad.swtor.com. 

Thanks for your help! Sleep good! 

Message 10 of 21 (886 Views)