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Re: Log in In Swtor with one time password impossible.

by theDecorpse
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Original Post

Log in In Swtor with one time password impossible.

★★★★ Novice

Hello.

I waited over an hour for one time password for the log in to SWTOR.
How the hell is it possible? I'm subscriber too. And when the password came, it was the wrong one. Hell, do something about this!

Message 1 of 35 (4,079 Views)

Re: Log in In Swtor with one time password impossible.

Hero

Are you able to log in on the website at all and go into your account?

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Message 2 of 35 (4,070 Views)

Re: Log in In Swtor with one time password impossible.

★★★★ Novice

I still I have that problem!

Message 3 of 35 (4,052 Views)

Re: Log in In Swtor with one time password impossible.

Hero
Have you tried from different browsers, cleared cookies and cache I assume? Also what email domain are you using? I use a gmail and have received that email. Are you able to login online at swtor.com at all?
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“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

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Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 4 of 35 (4,048 Views)

Re: Log in In Swtor with one time password impossible.

@ValeDani1973

 

The emails have a life span around 15 minutes, if it doesn't arrive in a timely fashion then it wont work.

 

Once this corrects , it will , if you don't want to wait for the emails anymore consider setting up winauth and no longer need to wait for the emails at all

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Message 5 of 35 (4,043 Views)
Highlighted

Re: Log in In Swtor with one time password impossible.

★★★★ Newbie

I have the same issues. I cant login. Stop this * talking about different browser and cookies. Thats completely wrong. You just showed off that YOU dont have a clue about mailing systems and bother us about http stuff. Fix it, i need my one time password !

Message 6 of 35 (4,034 Views)

Re: Log in In Swtor with one time password impossible.

Hero

If your still not receiving the one time password email, checked spam/junk, block list, etc there was one thing someone tried in this thread that worked for them:

 

http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/One-Time-password-not-coming/m-p/4927509#M5593

 

There are other threads so you may want to do a quick search to see if there is a solution that worked.  If not then I would recommend contacting customer service at the following:

 

USA: 1-(855)-345-2186
UK: (0203) 0141 826
Germany: (0221) 8282 9212 (Phone support available from 09.00 CET - 21.00 CET)
France: +33 (0) 4 81 68 10 51 (Phone support available from 09.00 CET - 21.00 CET)


You can also contact them via Skype for free by calling them and adding:

855-345-2186


Simply set the country to U.S.A and you can call them for free


More information using Skype can be found here:


http://www.swtor.com/support/helpcenter/5200

 

Once they verify your account they should be able to assist from there and may be able to get the email sent or change the email on your account to another email.  I use a gmail account and haven't had issues receiving the one time-password in the past.

 

Once you are able to get back in, I would recommend adding an authenticator to your account.  Not only will this provide 100cc free each month, but you will not longer be sent one time password emails every time you login.

 

There is an official app for iPhone and Android, if you have a Windows phone a standard authenticator app will work too.

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“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

My referral link, click here

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 7 of 35 (4,024 Views)

Re: Log in In Swtor with one time password impossible.

★★★★ Newbie

Can you please stop posting your predefined answers?

 

The Mails are DELAYED ! Read the topic !

 

It is not about spam, nor some configuration *. CHECK YOU DAMN SYSTEMS !

 

 

Message 8 of 35 (4,018 Views)

Re: Log in In Swtor with one time password impossible.

★★★★ Novice

I can not log in the site because the password does not arrive. I want my money back!


@Belgorad wrote:

Are you able to log in on the website at all and go into your account?


 

Message 9 of 35 (4,003 Views)

Re: Log in In Swtor with one time password impossible.

Hero

@ValeDani1973 wrote:

I can not log in the site because the password does not arrive. I want my money back!


@Belgorad wrote:

Are you able to log in on the website at all and go into your account?


 


You will need to call customer service to request a refund, EA / BW cannot provide this via the forums.

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“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

My referral link, click here

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 10 of 35 (3,997 Views)

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