Re: Lobby issue

by EA_Blueberry
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Original Post

Lobby issue

★★★★★ Newbie

Me and my friends can only play one to three games before we all get an error message and cant even play another game that night. I'm not sure if its just a xbox issue or if it happens to everyone but it would be nice to play throughout the night.

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Re: Lobby issue

Community Manager

@LittleBeats1 

 

What's the exact error message? Are you all on an OPEN or Moderate NAT type? (Found under Xbox Network Settings)

 

Try these steps to see if you can play multiple games together:

 

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
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