Lobby freezes

[nataliadcc]

Hi again I didn't get a response still waiting, besides talking to my local internet provider, what would you recommend? Thanks 

[EA_Kent]

@nataliadcc 

Do you have access to a mobile hotspot? If so, that might be worth testing to see if you're encountering the same issues. If you don't run into the same problems it could help indicate if it's a local network issue. 

/Kent

[nataliadcc]

It is the same process? 

[EA_Kent]

@nataliadcc 

I'm sorry, I'm not sure what you mean. Do you mean the process for setting up a mobile hotspot? 

/Kent

[nataliadcc]

Yes 

[EA_Kent]

@nataliadcc 

Gotcha! It can vary depending on what type of mobile phone you're using or your service provider. If you aren't sure if you have the ability to set one up I'd recommend reaching out to your mobile provider to see if they have some information on that. 

/Kent

[nataliadcc]

Hi, I'm having a hard time trying to figure out how am I supposed to do that, I I'm literal tears, 😂 thanks for your help 👍

[EA_Kent]

@nataliadcc

Who is your mobile phone provider? 

/Kent

[nataliadcc]

I must tell you I'm not from the states

[EA_Kent]

@nataliadcc 

I understand. I was just wondering if I could help you find out how to reach them. I know this is a lot to go through, and I don't want you to feel like you have to go out of your way for this. I was hoping we could try a mobile hotspot just for testing purposes, but if it's not something you can try out that's totally OK.

Have you had the chance to speak with your internet provider about the packet loss that we saw in the UOTrace? 

/Kent