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Re: Loading screen freezes on the Xbox One

by SamIam01
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Original Post

Loading screen freezes on the Xbox One

★★★★ Novice

Product: Mass Effect Andromeda
Platform:Microsoft XBOX One
What edition do you have? Deluxe Edition
Physical Disc or Digital version? Disc Based Install
Summarize your bug Ever sense the new update, the game has been freezing when I have tried to load save files for Andromeda on the Xbox One. It doesn't matter if is an auto save or a manual save. It seems that the first four saves it just freeze when the loading bar is full and sometimes it is even more saves it does it to. By the time I load a game, I have lost hours of game play from how fair back I need to go. This has gotten to the point that I am afraid of not saving every 5 mins because whenever I quit, I may not be able to play where I last left off. I have tried closing the game and restarting the system and it doesn't solve the problem. Am I the only one having this issues?
How often does the bug occur? Often (50% - 99%)
How long has this issue been happening? Happening since the last patch
Please select your region North America
Run the www.speedtest.net network benchmark and post your upload and download speeds. 6.11 mbps upload and 75.31 mbps download
What company provides your internet service? mediacom
Steps: How can we find the bug ourselves? Go to the main menu and try loading the first five saves.
What is the AMD or Nvidia Model Number of your graphics card?
Please enter memory size in GB.

Ever sense the new update, the game has been freezing when I have tried to load save files for Andromeda on the Xbox One. It doesn't matter if is an auto save or a manual save. It seems that the first four saves it just freeze when the loading bar is full and sometimes it is even more saves it does it to. By the time I load a game, I have lost hours of game play from how fair back I need to go. This has gotten to the point that I am afraid of not saving every 5 mins because whenever I quit, I may not be able to play where I last left off. I have tried closing the game and restarting the system and it doesn't solve the problem. Am I the only one having this issues?

Message 1 of 3 (59 Views)

Re: Loading screen freezes on the Xbox One

Community Manager

Hello @SamIam01 

 

I am really sorry for all those issues. Have you tried to power cycle your console? You will need to turn it off and unplug from the power supply for a few minutes, before turning on again. Reinstalling the game can also solve this. 

 

Cheers,

Archi

Message 2 of 3 (49 Views)
Highlighted

Re: Loading screen freezes on the Xbox One

★★★★ Novice

I did both of those and it still didn't fix the problem.

Message 3 of 3 (41 Views)

me-andromeda-fem

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