Re: Linked EA and Steam account together for twitch drop, account data gone

by EA_Aljo
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Linked EA and Steam account together for twitch drop, account data gone

★ Novice

Linked my Steam and EA account just for the Load Screen 5 from twitch drops, but launched Apex Legends, then all of my items (account level, skins, etc.) are gone. The account looks wiped and is from the start. Any staff willing to get me my items and data back, as well with the Load Screen 5 loading screen? 

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Accepted Solution

Re: Linked EA and Steam account together for twitch drop, account data gone

Community Manager

Hi there, @465213879.

 

This will happen when your account is unlinked and linked again. I took a look at your account and can see that's the case. Unfortunately, we're not able to recover all the content that was lost.

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Re: Linked EA and Steam account together for twitch drop, account data gone

Community Manager

Hi there, @465213879.

 

This will happen when your account is unlinked and linked again. I took a look at your account and can see that's the case. Unfortunately, we're not able to recover all the content that was lost.

Aljo.png
Message 2 of 8 (929 Views)

Re: Linked EA and Steam account together for twitch drop, account data gone

★ Novice

Not even the loading screen?

Message 3 of 8 (906 Views)

Re: Linked EA and Steam account together for twitch drop, account data gone

Community Manager

@465213879 

 

Regardless of the loading screen, unlinking your account wipes all the content from it.

Aljo.png
Message 4 of 8 (882 Views)

Re: Linked EA and Steam account together for twitch drop, account data gone

★ Novice

Okay I get that if I unlink my account, I will lose everything, and the safest bet for me is to not unlink it and grind everything out again, I'm just curious about the loading screen.

Message 5 of 8 (866 Views)

Re: Linked EA and Steam account together for twitch drop, account data gone

Community Manager

@465213879 

 

I'm sorry, but we're not able to grant the loading screens.

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Message 6 of 8 (861 Views)

Re: Linked EA and Steam account together for twitch drop, account data gone

★★★★★ Newbie

will anyone who has had there account wiped get there stuff back or is it gone forever because I’ve spent money in game and it’s all gone because of the cross progression unlink issue?

Message 7 of 8 (263 Views)

Re: Linked EA and Steam account together for twitch drop, account data gone

Community Manager

@Fangww1 

 

Accounts haven't been wiped. You just don't have access to anything on it due to unlinking. You can relink your account again after 6 months pass.

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Message 8 of 8 (247 Views)